Frequently Asked Questions

Everything you need to know about shopping with Rec Gen Australia.

How long does shipping take within Australia?

Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days to most metropolitan areas.

What is your return policy?

We offer a 30-day return policy for all items in original, unused condition with tags attached. Please note that sale items may be subject to different terms.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Zip Pay.

Do you offer international shipping?

Yes, we ship worldwide. International delivery times vary by location but generally range from 7 to 14 business days depending on the selected service.

How can I track my order?

Once your order is dispatched, you will receive an email notification containing a tracking link and unique tracking number to monitor your delivery status.

Are your products ethically sourced?

Rec Gen Australia is committed to quality and sustainability. we work closely with our manufacturers to ensure all products meet high ethical and environmental standards.